PRIVACY POLICY

At Reliable Virtual Assistant Services, we value and respect the privacy of our clients. This Privacy Policy explains how we collect, use, and protect your personal information when you use our virtual remote assistant services through our website virtuallyassist.org.

1. Information We Collect We may collect personal information from you when you visit our website, sign up for our services, or communicate with us. The information we may collect includes:

  • Personal Identification Information: Name, email address, phone number, billing address, etc.

  • Service Usage Data: Information about how you interact with our services, such as the tasks you request, time spent on certain services, and preferences.

  • Payment Information: If you make a purchase, we collect payment information (such as credit card details) through secure payment processing services. We do not store your payment details directly.

2. How We Use Your Information We use your personal information for the following purposes:

  • To provide, operate, and improve our virtual remote assistant services.

  • To communicate with you regarding your requests, updates, or to resolve any issues.

  • To process payments and manage billing.

  • To ensure the security and functionality of our website.

  • To send promotional materials, newsletters, or offers, if you have opted in.

3. How We Protect Your Information We take your privacy and data security seriously. We implement various physical, electronic, and managerial procedures to safeguard the information we collect. These measures include:

  • Encryption technologies to secure sensitive information during transmission.

  • Access controls to limit who can access your information.

  • Regular security audits to ensure the continued safety of our website and services.

Although we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security.

4. Sharing of Your Information We will not share, sell, or rent your personal information to third parties.

Terms of Service

Requests & Tasks

  1. Each request (task) must be submitted by phone, email or Whatsapp. Please send your requests individually. This means that each communication should contain one, defined, task. This ensures the fastest possible turn around for each task.

  2. If you ever feel like your service could be better, you can contact us by telephone or email us at germaine@virtuallyassist.org. For a list of example tasks that we undertake, please review our Prices section. That should give you a good idea of what we’re able to accomplish.  Please feel free to ask, if you require any additional information.

Ownership and Confidentiality of Work Product

  1. Any original document created for a client, such as research projects, reports, templates, spreadsheets, forms, etc. (“Work Product”), RVA grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.

  2. To avoid doubt, you retain sole ownership of your Confidential Information and your intellectual property.

  3. As used in these Terms of Service, your “Confidential Information” means non-public information that you provide to RVA that you reasonably expect RVA to keep secret, including your personal information (i.e., your name, telephone number and similar information), but does not include information that is generally available to the public. As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product. 

Term, Modifying and Termination of Services

  1. This Terms of Service shall begin when you begin using the Site and/or Services, and shall continue indefinitely unless terminated in accordance with the terms of this Terms of Service.

  2. RVA reserves the right to terminate the service with a client at any time — for any reason. Should this occur before the completion of a task, we will give you a 50% refund for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:

    • If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests

    • If the client is abusive to his/her virtual assistant